Privacy Policy & SMS Terms
Text messaging, in short. When you text CLEAN (or another inquiry) to (925) 414-4442, Bin Bliss can reply about your inquiry, scheduling, appointment reminders and service updates. Promotional texts require your separate, explicit opt-in; contacting us alone does not enroll you in marketing. Message and data rates may apply. Message frequency varies. Text HELP for help. Reply STOP at any time to opt out.
We never sell or share your mobile number or text opt-in consent with third parties or affiliates for marketing or promotional purposes.
Who we are
Bin Bliss provides trash bin cleaning and sanitizing for homes, HOAs and businesses in Contra Costa County, California. In this policy, “we” and “us” mean Bin Bliss.
Information we collect
- Contact details you give us, such as your name and mobile number.
- Service details such as your service address, number of bins, scent preference and scheduling notes.
- Message history between you and Bin Bliss.
- Basic website usage, such as which pages are viewed and which buttons are tapped. We use Google Analytics for this, which sets cookies in your browser. You can opt out with Google’s browser add-on or by blocking cookies in your browser settings.
How we use it
We use your information to respond to inquiries, schedule and complete cleanings, send appointment reminders and service updates, handle billing and improve our service. We send Bin Bliss promotional offers by text only to people who have separately opted in to marketing messages.
SMS messaging terms
- Program: Bin Bliss inquiries, booking, reminders and service updates; optional promotional messages with separate consent.
- How you opt in: texting CLEAN or sending an inquiry requests replies related to that conversation. For ongoing service reminders or promotional texts beyond the inquiry, we obtain the appropriate separate permission. Promotional SMS requires an explicit, documented marketing opt-in, which is not given merely by texting us first. Consent to marketing is not required to purchase our services.
- What we send: replies to questions, requests for service details, appointment confirmations, reminders and service updates. If you separately opt in to marketing, we may also send offers, discounts and promotions from Bin Bliss.
- Frequency: varies based on your inquiries, bookings and, if you opt in, occasional promotional messages.
- Cost: message and data rates may apply, according to your mobile plan.
- Help: text HELP to (925) 414-4442 or email thebinbliss@gmail.com.
- Opt out: reply STOP at any time. You’ll get one message confirming you’ve been unsubscribed. You may also ask us to stop promotional messages without affecting requested service communications.
- Carriers are not liable for delayed or undelivered messages.
How we share information
We don’t sell your information. We share it only with service providers that help us run the business, such as our texting provider and payment processor, and only as needed to deliver our service. We may also disclose information if required by law.
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How long we keep it
We keep your information while you’re a customer and for a reasonable time afterward for records and billing, then delete it.
Your choices
You can ask us to see, correct or delete your information at any time by texting us or emailing thebinbliss@gmail.com. California residents have additional rights under the CCPA, including the right to know and delete personal information.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure.
Changes
If we update this policy, we’ll change the effective date above.
Contact
Bin Bliss, Contra Costa County, California
Text: (925) 414-4442
Email: thebinbliss@gmail.com